Virelle Boutique – Refund Policy
Effective Date: December 22, 2025
At Virelle Boutique, we want you to shop with confidence. This Refund Policy explains how returns, refunds, and exchanges are handled when you make a purchase through virelle-boutique.com.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
1. 30-Day Return Period
You have the right to return eligible items within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order confirmation or invoice) is required
Items showing signs of use, washing, damage, or improper handling may be rejected unless the item is defective or not as described.
We reserve the right to inspect all returned items before approving a refund.
2. How to Request a Return
To start a return, please contact us before sending anything back:
Please provide:
- Your order number
- The reason for the return
- Photos (if the item is damaged or defective)
We will then provide you with:
- Return instructions
- The correct return address
- Further information about the next steps
Returns sent without prior authorization may not be processed or may be returned to the sender.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect:
- Return shipping is free
- You are entitled to a replacement or full refund in accordance with applicable consumer law
Change of Mind
If you return an item because you have changed your mind:
- You are responsible for the return shipping costs
- Shipping costs are non-refundable
- No restocking fees will be charged
We strongly recommend using a tracked shipping method, as we cannot be held responsible for return packages lost in transit.
4. Refunds
Once your return has been received and inspected:
- You will be notified whether your refund has been approved or rejected
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Please note:
- Your bank or payment provider may require additional time (up to 14 business days) for the refund to appear
- Original shipping costs, if applicable, are non-refundable unless required by law
Refunds may be rejected if returned items do not meet our return conditions.
5. Exchanges
If you would like to exchange an item:
- Please contact our support team first
- Exchanges are subject to stock availability
In most cases, we recommend returning the item and placing a new order to ensure faster processing.
6. Defective or Incorrect Items – Your Statutory Rights
If your item is defective, damaged, or not as described:
- Contact us as soon as possible
- Include photos and your order number
Depending on the circumstances, you may be entitled to:
- A replacement
- A repair
- A full refund
These rights apply independently of our 30-day return period and are protected under applicable law.
7. Items That Cannot Be Returned
We do not accept returns for:
- Items returned outside the 30-day return period
- Items that have been used, worn, washed, or damaged after delivery, except in cases of defects
- Items returned without prior authorization
Any additional exceptions will be clearly stated on the relevant product page where applicable.
8. Company Information
This online store is operated by:
Virelle Boutique
MS Limited
Registration Number: 78316041
Business Address:
Rm03, 24/F, Ho King Comm Ctr
2–16 Fayuen St, Mong Kok
HK
9. Contact Information
For all return or refund inquiries, please contact us at:
Customer support is provided internationally.
We aim to respond within 24 business hours.