Virelle Boutique – Shipping Policy
This Shipping Policy applies to all orders placed through virelle-boutique.com.
We aim to provide all our customers with a clear, reliable, and transparent shipping experience.
1. Shipping Costs
We offer free standard shipping on all orders.
No additional handling or packaging fees are charged at checkout.
2. Processing and Delivery Times
Order processing time: 1–2 business days
Estimated delivery time: 3–7 business days after dispatch
Order cut-off time: 11:00 PM
Depending on product availability, orders may be shipped from:
- Our international fulfillment partners, or
- Other international warehouses
Delivery times are estimates and may vary due to courier delays, customs clearance, public holidays, weather conditions, or other factors beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3. Customs, GST and Import Fees
Depending on the destination and shipping origin, orders may be subject to:
- VAT, GST, or comparable local taxes
- Customs duties or import fees
Unless explicitly stated otherwise, any applicable import fees are the responsibility of the customer.
4. Address Changes
If you would like to change your shipping address, please contact us within 24 hours of placing your order.
Once an order has been shipped, address changes are no longer possible.
5. Order Cancellations
Orders may be cancelled before they are shipped.
Once an order has been shipped, cancellation is no longer possible.
However, you may still return the item in accordance with our Refund Policy.
6. Delayed or Damaged Deliveries
If your order is significantly delayed or arrives damaged, please contact us as soon as possible:
Email:
support@virelle-boutique.com
For damaged deliveries, please provide clear photos of:
- The packaging
- The shipping label
- The damaged item
Your statutory consumer rights remain unaffected.
7. Customer Service
Customer support is provided internationally.
Support Hours:
Monday–Friday, 9:00 AM – 8:30 PM EST
Email:
support@virelle-boutique.com
We aim to respond within 24 business hours.
8. Company Information
This online store is operated by:
Virelle Boutique
MS Limited
Registration Number: 78316041
Business Address:
Rm03, 24/F, Ho King Comm Ctr
2–16 Fayuen St, Mong Kok
HK